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腾讯动漫（下称“本网站”）作为中立的平台服务者，一直致力于为广大的第三方建立一个公平、公开、公正的动漫平台。本网站 一贯高度重视知识产权的保护，并一贯遵守中华人民共和国各项知识产权法律、法规及其他的具有法律约束力的规范性文件。本网站认为著作权人的著作权应当得到尊重和法律应有的保护，坚决反对任何违反中华人民共和国有关著作权的法律法规的行为。
为了建立良好的市场秩序和保护权利人的合法权益，根据相关法律之规定，本网站根据《中华人民共和国著作权法》、《信息网络传播权保护条例》的相关规定以及《腾讯动漫服务协议》等相关约定，制定如下投诉指引，以尽可能保护权利人的合法权益。如果您发现有他人未经您同意而将您享有著作权的漫画作品上传至本网站的，请您与本网站联系。
1.1 通知腾讯
若权利人认为第三方在腾讯动漫所上传的漫画作品侵犯其合法权益，请按以下要求提交相关材料进行投诉，通知腾讯：
权利人应向腾讯提出书面通知书（书面通知书的内容请参考附录中给出的模板），通知书的内容应包括但不限于以下内容：
（1）权利人主体信息和相关材料
权利人的姓名（名称）、联系方式、地址及营业执照（单位）、身份证（个人）、相关授权证明等证明权利人主体资格的材料；
（2）权利人要求
权利人要求删除或者断开链接的服务的准确名称和网络地址；
（3）构成侵权的初步证明材料
该初步证明材料应包括：
I. 权利人拥有权利的权属证明材料：包括但不限于相关有权机构颁发的版权证书、商标权证书、专利权证书、作品首次公开发表或发行日期证明材料、创作手稿、经权威机构签发的作品创作时间戳、作品备案证书等能证明权利人拥有相关权利的有效权属证明；
II. 被投诉方提供的服务构成侵权的证明：包括但不限于被投诉方提供的服务构成对权利人的版权、商标权或专利权等侵权的有效证明材料等。
（4）权利人保证
权利人的通知书应包含以下保证：
权利人在通知书中的陈述和提供的相关材料皆是真实、有效和合法的，并保证承担和赔偿，因腾讯根据权利人的通知书而删除或者断开有关侵权服务的链接或相关内容而给腾讯公司造成的任何损失，包括但不限于腾讯因向被投诉方或用户赔偿而产生的等损失及腾讯名誉、商誉损害等。
通知书及相关证明材料准备时需注意的事项以及投寄地址详见下文注意事项中的说明。
1.2 腾讯反馈
腾讯作为中立的平台服务者，收到权利人符合本指引要求的通知书后，会将权利人的通知书转送给被投诉方：
（1）若被投诉方认可权利人的投诉
腾讯会尽快按照相关法规的规定进行处理；
腾讯会将被投诉方提供的相关材料转送给权利人，若权利人对于被投诉方的意见及其提供的相关材料有异议的，腾讯建议权利人另行通过行政投诉、诉讼等方式直接和被投诉方解决相关问题。如果权利人有新的并可充分推翻被投诉方意见的证明材料的，也可向腾讯提供。
（1）本指引中的权利人，指拥有版权、商标权、专利权等合法权益的原始所有人或经原始所有人合法授权的代理人，包括自然人、法人或其他组织等
2）为了确保投诉的真实性和有效性，权利人的书面通知书及其他相关证明材料，原则上应提供原件，不能提供原件的，应提供复印件（在复印件上应有权利人的签章），若材料涉外的，应按照法律的规定进行公证转递，并同时提供相应的公证转递材料。通知腾讯的方式：
I. 将前述全部的纸质版本材料扫描后通过电子邮件发送至腾讯指定电子邮箱：ac_copyright@qq.com
（3）本指引中的权利人的书面通知书，均应包括通知书本身及相关的主体资格材料、权属证明、侵权证明等材料。
（4）若权利人已经因为被投诉人提供的服务向相关政府部门或法院提起行政投诉或诉讼的，请在提交通知书时，将相关受理证明及提交政府部门或法院的证据材料一同提交给腾讯，这将有利于权利人的投诉的处理。
附录： 腾讯动漫侵权投诉通知书模板
下载：侵权投诉通知书模板
The Tencent Cartoon Platform is a distribution platform for the cartoon provided and uploaded by the third party. Tencent is dedicated to establishing a neutral, fair, open and just platform.
The following guidelines are meant to establish market order and protect the rights of intellectual property owners according to relevant PRC laws and regulations. If you find there is any Cartoon which you possess the copyright of provided and uploaded by any third party on the Tencent Cartoon Platform but not authorized by you, please contact us.
1.1 Notice to Tencent
If a rights holder (the “Complainant”) believes the Cartoon provided and uploaded by a third party on the Tencent Cartoon Platform infringes his or her lawful rights and wishes to notify Tencent, the Complainant should submit to Tencent in writing the completed notice in the form in Appendix A with at least the following information (the “Notice”), further details of which can be found in Appendix A:：
(1) Complainant Information
The Complainant’s name, contact information, and if applicable, address, title, and other materials verifying the identity of the Complainant.
(2) Complainant Request
The name and network address (e.g., URL) of the service containing suspected infringing material.
(3) Preliminary Evidence Demonstrating InfringementI. Proof of Complainant’s Ownership of Intellectual Property:
Including but not limited to, copyright, trademark and/or patent certificates, materials establishing an initial publication date, manuscripts, file time stamps, and other evidence of the Complainant’s ownership of the relevant intellectual property rights.
II. Evidence of Third Party Infringement of Complainant’s Rights:
Including but not limited to, materials showing that the third party service has infringed a copyright, trademark and/or patent right of the Complainant (e.g., screenshots, source code comparisons).
(4) Complainant’s Representation and Warranty
The Complainant must include the following representation and warranty in any Notice to Tencent pursuant to this guideline:"All information and materials provided in this Notice by the Complainant are true, valid and lawful. Complainant shall indemnify and hold harmless Tencent for all losses incurred by Tencent arising out of or as a result of the removal or disconnection of the suspected infringing service specified in this Notice, including but not limited to any loss from compensation by Tencent to the third party and/or to end users and damage to the reputation and goodwill of Tencent."
1.2 Feedback from Tencent
As a neutral platform service provider, Tencent will, after receiving from a Complainant a Notice prepared in accordance with this guideline, notify the third party suspected of infringement, and:
(1) If the third party acknowledges the infringement
Tencent will remove the suspected infringing material in accordance with PRC laws and regulations.
(2) If the third party disputes the infringement claim
Tencent will notify the Complainant of such objection. Tencent suggests that, if the Complainant still disagrees with the third party, the Complainant should initiate an administrative complaint or lawsuit to resolve the dispute directly with the third party.
If the Complainant has additional evidence that can refute the third party’s objection, the Complainant may also provide such evidence to Tencent.
(1) The Complainant in this guideline refers to the original owner of the copyright, trademark and/or patent rights, or an agent duly authorized by said original owner.
(2) To ensure the authenticity of a complaint, original evidentiary materials (including the relevant certificates, etc.) should be provided to the extent possible. If any original document cannot be provided, a duplicate copy signed by the Complainant may be provided.
Any foreign (i.e. non-Chinese) materials should be notarized and transmitted according to the applicable laws and regulations and the corresponding notarization and transmission materials should be provided.The Notice, including all supporting materials, should be send to Tencent company by below way:send all the scanned materials above mentioned to:ac_copyright@qq.com
(3) "Notice" as used in this guideline refers to the written notice of complaint in the form in Appendix A, together with all supporting materials submitted in accordance with this guideline, including Complainant information and evidence of ownership and infringement.
(4) If the Complainant has already initiated an administrative complaint or lawsuit at the time of the Notice, please submit, together with the Notice, the complaint and the evidentiary materials submitted to the relevant government body or court, to aid the determination of the Complainant’s complaint.
Appendix A: Tencent Cartoon Platform Complaint Notice Template
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